Servicenow Developer Training By Experienced Working Professionals

Module 1 – Introduction to Service-Now

1.     Introduction to Service-Now Web Page.

2.      Introduction to List and Forms

3.      Introduction to Service-Now API’s (REST and SOAP)

4.      Lab -  on querying, creating and updating a record (Incident, Service request OR Change)

5.      User and group administration in Service-Now. Walk-through into different Roles

Module 2 – Creating custom Application

1.      Introduction to System Applications

2.      Lab -  Create new application

3.      Lab -  Create 2 tables for the application, relate one table with other

4.      Lab -  Create list and forms for both the tables (User interface)

5.      Lab -  Add relation between 2 information

6.      Lab -  Populate data in the tables

7.      Lab -  Create custom report of the above data and make a schedule of the report

8.      Lab -  Import data and run the transformation

9.      Lab -  Create email template and email notification

10.  Lab -  Publish application and export the XML

11.  Introduction to access management

12.  Roles and access control list

13.  Lab -  Apply the security

14.  Lab -  Create a mobile specific view of the application

15.  Lab -  Configure Live chat for application support

Module 3 – Create Service Catalog and Workflow

1.      Introduction to Service Catalog

2.      Lab - Create Service Catalog.

3.      Introduction to Workflows

4.      Lab - Build a workflow in relation with the application.

5.      Lab - Publish the workflow.

6.     Lab – Relate it with the application and try a demo.

Module 4 – Service-Now Orchestrator

1.     Introduction to Process Automation and briefing other automation tools

2.      Introduction to Service-Now Orchestration

3.     Architecture

4.     Lab -  Creation of simple workflow

5.     Lab -  Using different activities in the workflow

6.     Introduction on incorporating out of the box contents.

7.     Lab -  Incorporate out of the box contents (using REST API)

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Email id     :   info@svsoftsolutions.com

website      :  www.svsoftsolutions.com

Phone no.  :  Usa:+1-845-915-8712

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